Hospital policies vary, and for that reason we are unable to guarantee that our staff will be able to make a delivery directly to the room of the patient. Most hospitals require that the balloons be dropped off at a security point and then delivered to the patient by the hospital staff. The staff may need to delay the delivery to the patient for any number of reasons. Please feel free to contact our main dispatch center if you have a concern about the whereabouts of your order.
balloonZ.com procedure is to contact the hospital prior to delivery and confirm that the recipient is still admitted and permitted to receive balloons. Customers will be contacted if the order cannot be delivered. At this point the order can be canceled and refunded.
If we are cleared by the hospital to proceed with the delivery, but the patient is subsequently discharged prior to our arrival, two options become available 1) The order can be delivered to another local address for an additional delivery charge, or 2) The order cannot be delivered and must be canceled. In this case, no refund will be issued.
Latex balloons are banned from all hospitals due to latex allergy liability issues. Mylar (foil) balloons are usually acceptable. However, in some cases a particular patient may not be able to receive balloons. Customers should contact the hospital for approval before sending balloons to a patient.
Glenbrook Hospital in Glenview, IL does not permit balloons of any type for a variety of reasons.